Analisis Usability Menggunakan Post Study System Usability Questionnaire (PSSUQ) dan Retrospective Think Aloud (RTA) Pada Aplikasi Pegadaian Digital

Jessica Tania Koentjoro; I Nyoman Purnama; Ni Made Estiyanti

doi:10.56327/jtksi.v7i1.1602

Analisis Usability Menggunakan Post Study System Usability Questionnaire (PSSUQ) dan Retrospective Think Aloud (RTA) Pada Aplikasi Pegadaian Digital

Jessica Tania Koentjoro⁽¹⁾, I Nyoman Purnama⁽²⁾, Ni Made Estiyanti⁽³⁾,

(1) Program Studi Sistem Informasi Akuntansi, Universitas Primakara, Bali
(2) Program Studi Sistem Informasi, Universitas Primakara, Bali
(3) Program Studi Sistem Informasi Akuntansi, Universitas Primakara, Bali

Corresponding Author

Abstract

This study aims to measure and determine the results of user satisfaction of the Pegadaian Digital Application with the Post Study System Usability Questionnaire (PSSUQ) and Retrospective Think Aloud (RTA) methods. Data collection was carried out by questionnaires and interviews with Tabungan Emas users on the Pegadaian Digital application in Denpasar city. The number of samples of this study was for a questionnaire of 120 respondents with data analysis techniques using the PSSUQ method and for task scenarios of 10 respondents with data analysis techniques using the RTA method, sampling in this study used area sampling and purposive sampling techniques. The results of this study with the Post Study System Usability Questionnaire (PSSUQ) method showed that in the categories of SysUSE (2.99), InfoQual (2.98), InterQual (3.13), Overall (3.01) and with the Retrospective Think Aloud (RTA) method that out of 10 respondents, 4 respondents experienced problems in carrying out tasks. The conclusion of this study is that based on the Post Study System Usability Questionnaire (PSSUQ) and Retrospective Think Aloud (RTA) methods, users are quite satisfied with the Tabungan Emas feature on the Pegadaian Digital Application.

Keywords

Financial technology, Satisfaction, Post Study System Usability Questionnaire (PSSUQ), Retrospective Think Aloud (RTA).

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